Policies

Product Disclaimers:

Every item is custom made with precision and attention to detail. That being said, some variations or slight imperfections may or may not be seen. This is what makes your personalized item unique and one-of-a-kind! Unisex sweatshirts are used so please refer to the size chart in the listing to confirm your sizing. Color hues may vary depending on your screen.

 

Returns:

With each piece being made to order, I am unable to accept returns or provide refunds due to color, sizing, or manufacturer imperfections. 

 

Pick-Ups, Shipping, & Responsibilities: 

Local Pick-Ups are welcome. Please be mindful and communicate pick-up arrangements.

If shipping, please make sure your address is correct when placing your order. Custom Thread Embroidery is not responsible for additional shipping fees if your package is returned due to an incorrect address. Any orders with delays in shipping due to US Postal Service will not be refunded. Tracking information will be provided to your order to track your order during transit. In the event of damage occurred in transit or lost packages, please contact us immediately.

 

Cancellations:

All items are custom made. Please contact me within 24 hours of ordering if you need to cancel or make changes to your order.